In the ‘new normal’ we are living in, applying better ways of working is fundamental to create high performing teams. Our knowledge and expertise will help you unlock the key areas that will create a high-performing team, even when working remotely.


Who should enrol?

Team leaders who want to learn more around how to successfully manage their teams

Leaders who need a fresh and effective approach on how to create new ways of working to empower their teams

Change agents who want to learn tools to enable a quick and easy approach to change

Business owners who want to be at the forefront of creating and managing high-performing teams


Learn and develop the practices, tools and approach to help you transform your department or team to a highly engaged and customer-focused environment.


Who should enrol?

  • Contact centre leaders that want to change their teams but don’t have the tools to do so.
  • People looking for practical ways to embed a continuous improvement culture in an operations or contact centre department.
  • Customer Experience professionals that want to understand how to develop and equip their contact centre and/or operation areas to provide great customer experience.

This course will provide you with the practical framework and tools any individual will need to transform their contact centre or operations area.

Our Belief

We have an unwavering belief that work can be the single most impactful thing that we as individuals, communities and organisations can do. We also believe that great leadership sits at the core of successfully achieving organisational agility. So we work with leaders and organisations looking to drive meaningful work, customer centricity and a culture of continuous improvement.

Our Story

As our consulting and advisory offerings continued to prosper, we have followed the path of practitioners, to consultants to educators. Culminating in the creation of our learning offering. We are co-creating learning courses with input from our community and look forward to welcoming you as a future alumni.

Our Approach

Using our approach to organisational agility, we embrace contemporary modes of learning to ensure “the way of the work is in the work” moving from abstract, theoretical ‘training’ to learning that is anchored in your own individual, team and organisational context. We do this through built-for-purpose learning programs, innovative public programs, and by taking a community approach to the continuous improvement of our offering.